The VoIP provider evaluates all new vendors to ensure they meet internal security and privacy standards.įor many VoIP services, having a large number of integrations with third-party services is essential. Aircall doesn’t store passwords or customers’ credit card information.Īircall also operates a vendor management program that is designed to protect sensitive information and complies with all relevant laws. The company follows recommendations from security frameworks including SOC2 and PCI/DSS. All customer data is encrypted, protected, and stored in data centers.
Interface and in useĪircall takes security seriously. It also enables team managers to identify the success rates of new workflows and make changes depending on the results. This makes reporting on performance accurate and straightforward. Tracking includes call volume, missed call rates, and wait times, with all data stored in one place. With Aircall, you can access real-time metrics and track how your organization is doing. This also benefits callers who might previously have spent a long time on hold, improving their relationship with the company. If the selected team member is unavailable, Aircall chooses the next available team member or adds the call to a queue. This assignment option is useful as it saves time spent chasing the most appropriate team member to handle the case. Users of Aircall can distribute calls by forwarding them to more suitable team members and adding briefs and comments to give the assignee more context. (Image credit: Aircall) Contact import and call forwardingīuilding a network of shared contacts is also a simple process, as users can sync Aircall with Google Apps, Pipedrive, and similar apps, importing data such as contact details for customers.